There has been no advisory (to my knowledge) warning of the known issues and certainly no ETA on a fix. At worst, Microsoft hasn't taken this seriously enough, and at best, it hasn't been communicating with its customers well enough. Otherwise you get what we're seeing now: customers upgrading to El Cap and finding Office, a mission-critical suite for most people, is now broken. "Any sane developer should be proactively ensuring compatibility with GM prior to release," added "fryle" today. All my other programs are fine, including the entire Adobe suite, which I think is infinitely more complex than Office." "As someone else reported, they know about this but do not appear to be doing much about it. And it appears that Microsoft still isn't doing anything about it," said Swail in a later post.
"This issue has been happening on beta for months. Invariably, others chimed in to say that the speculated fixes did nothing to help them, or disagreed with another's technical diagnosis.īut the one area of agreement was that the situation was untenable and unacceptable. Typical for a peer-to-peer support forum, users proposed multiple solutions and forwarded a host of theories about the crash cause. "If I have more than one Office app open and a crash occurs on one of them, the other one locks up too," wrote a user identified only as "EJZK" today. Some have seen Outlook go dead when their Macs awoke from sleep, others asserted that the downfall of one Office application caused all other open Office applications to crash as well, while a few noted that even after a crash, the applications were unresponsive, requiring a Mac restart to clear the decks.Ĭomputerworld has seen all those scenarios, too.
The application crashes and the ensuing lock-ups come at various times and when performing various chores with the software, users said. Some Computerworld staffers have been experiencing the same irregular crashes of Office 2016 applications, notably Outlook, but also Excel and Word, that have been reported on Microsoft's support forum. While the thread's kick-off message was posted July 25, about two weeks after Microsoft shipped Office 2016 for Mac and Apple delivered the first public beta of OS X 10.11, aka El Capitan, the volume of messages added to the thread swelled yesterday, when Apple released the OS X upgrade. The discussion thread where Swail and Chaves posted their complaints had over 140 messages and had been viewed more than 13,300 times, both extremely large numbers for Microsoft's Office for Mac support forum.
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